I think my package is stuck or lost in transit. What should I do?
Every once in a while, orders can get stuck or lost in transit. If this happens, don't worry, we'll get this taken care of! On the other hand, when tracking information hasn't shown progress in several days, many people think their order is stuck or lost when in fact it isn't. Updates will show up later most of the time.
During the shipping process, orders are handed over to different processing and sorting centers. When a package arrives at a new sorting facility, it can sometimes stay there for several days before moving to the next phase. It's important to understand that orders can sometimes be in the same phase for up to a week without making any updates during the tracking process.
We recommend waiting 5 business days before checking with our customer support. Either way, we will make sure to work with you until your order is received. If our shipping partner reported that your package got stuck or lost in transit, a replacement is automatically processed and shipped out at no extra costs to you!